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Why was my order cancelled?

Your order will only be cancelled if it falls into one of the following categories:

Product out of stock

In some cases we might be running low on stock and there might only be one product left. If two orders are placed at roughly the same time both could go through but only one can be fulfilled. The other will need to be cancelled.

Customer requested cancellation

If any order is pending and has not been fulfilled yet it can be requested to be cancelled by the customer.

Order flagged as fraudulent

Due to a high volume of fraudulent digital orders we have automatic fraud screening in place that will flag orders based on fraud risk level. If your order has been flagged as high-risk it will be cancelled.