Returns - Physical Products
At PJ's Games we want you to be 100% satisfied with every purchase you make with us. We do our best to ensure quality and accuracy. All unsealed games are tested before shipping to ensure they are working. If, for any reason, you are not completely satisfied with your order, we will happily provide a full refund or send you something else. In order to initiate a return, please contact us at firstname.lastname@example.org within 30 days of your order. PLEASE NOTE: This policy does not cover damage once the product is removed from the box it was shipped in. If you suspect the game was damaged during shipping please take pictures/video of the damaged box so we can open a case with our shipping provider.
NOTE: Return postage/shipping costs are the responsibility of the customer. We recommend using tracking on the return as we are not responsible for lost packages that are being returned.
After you place an order, you may cancel it at any time prior to it being shipped and a tracking number being created. To cancel an order prior to shipment, please email email@example.com. If your order is cancelled prior to shipment, you will not be charged.
Shipping - Physical Products
Items stocked and shipped by PJ's Games ship within 24 hours. Orders placed on Friday or on a holiday will be shipped the next business day. Orders are shipped via Canada Post and are packaged for maximum game protection. Tracking numbers are provided on all orders.
Items that are shipped direct from the manufacturer are usually shipped within 2-5 business days. The method and location of shipment will vary by manufacturer and tracking will be provided once the order has shipped.
Returns - Digital Products
Digital products cannot be refunded/cancelled once the activation email has been dispatched from our system. This includes the following cases:
- Product doesn't work correctly on your device. You should contact the publisher to get technical support to determine the issue. It is the customer's responsibility to ensure their device meets the system requirements as included on every product page.
- Product was purchased by accident or for a different operating system. Again, it is the customer's responsibility to ensure they are purchasing a product meant for their device.
- Email address entered incorrectly. It is up to the customer to ensure they are entering their email address correctly so they can receive their activation email. If you believe you might have entered your email address incorrectly please contact us with your order number and we can update the email address on the order and resend the activation email.
- Product cannot be activated in your region. All digital products are marked to what regions they can be activated and used in. We also detect the customer region on every product page to inform them if the product can be used in their region. If the customer ignores the region information and region warnings or is using a VPN/proxy to hide their location they still agree to these terms upon adding the item to their cart.
If you are facing an invalid code issue, please contact us within 7 days of your order date by creating a support request to inform us you're having an issue redeeming your code. We will then inform you of any additional information we need to submit your case to the publisher. If it is determined that your activation code is defective you will be provided a replacement once your case has been closed which is typically 24-72 hours. If a replacement cannot be provided your order will be refunded.