Returns & Shipping

 

Returns - Physical Products

At PJ's Games we want you to be 100% satisfied with every purchase you make with us. We do our best to ensure quality and accuracy. All unsealed games are tested before shipping to ensure they are working. If, for any reason, you are not completely satisfied with your order, we will happily provide a full refund or send you something else. In order to initiate a return, please contact us at info@pjsgames.com within 30 days of your order. PLEASE NOTE: This policy does not cover damage once the product is removed from the box it was shipped in. If you suspect the game was damaged during shipping please take pictures/video of the damaged box so we can open a case with our shipping provider.

After you place an order, you may cancel it at any time prior to receiving a shipment confirmation. To cancel an order prior to shipment, please email info@pjsgames.com. If your order is cancelled prior to shipment, you will not be charged.

 

Shipping - Physical Products

All orders ship within 24 hours. Orders placed on Friday or on a holiday will be shipped the next business day. Orders are shipped via Canada Post and are packaged for maximum game protection. Tracking numbers are provided on all orders.

 

Returns - Digital Products

All digital products are non-refundable once the activation email has been sent. If you receive an activation code that cannot be activated please send a screenshot of the activation error to support@pjsgames.com with the order number in the subject. Also please forward the activation email that was sent to you to support@pjsgames.com. We will work with you to resolve the activation issue in a timely manner and provide a replacement or a refund if it is determined to be a problem with the key.