Returns - Physical Products
At PJ's Games we want you to be 100% satisfied with every purchase you make with us. We do our best to ensure quality and accuracy. All unsealed games are tested before shipping to ensure they are working. If, for any reason, you are not completely satisfied with your order, we will happily provide a full refund or send you something else. In order to initiate a return, please contact us at email@example.com within 30 days of your order. PLEASE NOTE: This policy does not cover damage once the product is removed from the box it was shipped in. If you suspect the game was damaged during shipping please take pictures/video of the damaged box so we can open a case with our shipping provider.
After you place an order, you may cancel it at any time prior to it being shipped and a tracking number being created. To cancel an order prior to shipment, please email firstname.lastname@example.org. If your order is cancelled prior to shipment, you will not be charged.
Shipping - Physical Products
Items stocked and shipped by PJ's Games ship within 24 hours. Orders placed on Friday or on a holiday will be shipped the next business day. Orders are shipped via Canada Post and are packaged for maximum game protection. Tracking numbers are provided on all orders.
Items that are shipped direct from the manufacturer are usually shipped within 2-5 business days. The method and location of shipment will vary by manufacturer and tracking will be provided once the order has shipped.
Returns - Digital Products
All digital products are non-refundable once the activation email has been sent. Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum product requirements. If you receive an activation code that cannot be activated please send a screenshot of the activation error to email@example.com with the order number in the subject. Also please forward the activation email that was sent to you to firstname.lastname@example.org. We will work with you to resolve the activation issue in a timely manner and provide a replacement or a refund if it is determined to be a problem with the key. Please note you must contact us within 7 calendar days of your purchase to open a case regarding any issues with your activation code. After that we can no longer open a case.