With digital products once the code has been dispatched a refund is no longer possible. If your order is pending/under review and you contact us to cancel before it has been dispatched then a refund is possible.
System requirements and region information are included on every applicable product page, it is the customer's responsibility to ensure their computer and region meets those requirements before purchase.
If the activation code is found to be defective in any way you will be provided with a replacement or a refund if a replacement is not available. This process typically takes 2-3 business days. You must contact us within 7 calendar days of your purchase to start this process, after that a case can no longer be created.